Uber Eats: How it Works
What is Uber Eats?
Uber Eats is our smartphone app from Uber that makes getting great food from your favorite local restaurants as easy as requesting a ride.
When is Uber Eats available?
Uber Eats is available from 10:00 AM – 10:00 AM, seven days a week.
Where is Uber Eats available?
Uber Eats is currently available throughout most of the Nairobi area. Specific neighborhoods in our coverage zone include Lavington, Muthangari, Kilimani, Kileleshwa, and Westlands, with plans for continued expansion. Pop open the app to see what’s available in your area.
How do I start using Uber Eats?
- Download the app and add your delivery address.
- Choose from the full menu of Nairobi’s best restaurants.
- Place your order and follow along as your meal is prepared and delivered!
How much does Uber Eats cost?
Uber Eats offers different meals at varying prices.
The delivery fee for Uber Eats is a flat Ksh150.
Note that prices and offers on the Uber Eats website and in the Uber Eats app may differ from prices and offers in the restaurant.
How can I pay for my order?
You can pay with a compatible debit/credit card, MPESA or cash. We recommend reviewing the total amount due before you place your order, to ensure you’ll have enough cash or MPESA to pay for the order if paying by those methods.
If you would like to pay with cash or MPESA, you can simply choose “cash” as your payment method and pay your delivery partner when they arrive with your order. You will receive a receipt in-app and via email.
To view or modify your payment methods:
- Click the ‘person’ icon on the bottom right of your mobile screen
- Go to the Payment tab
- Check your existing payments method and/or edit as needed
If you wish to change the payment method on your order:
- Select the items you’d like to order
- Go to the checkout screen
- Below the order details, you can swap between your available payment methods to choose the one you’d like to pay with
When the delivery partner arrives with your food, give him/her your phone number so that they can send you a push request to allow you to pay by MPESA. Enter your PIN to complete the MPESA payment.
Always ask for a push request to your phone to make your MPESA payment (or pay to the right Bill Pay number). The MPESA payment should NOT be made to your delivery partner’s phone directly.
What if the delivery partner doesn’t have change?
The appreciate it if you could have the exact amount available for your cash payment. In the event that you require a change from your delivery partner, he/she will try and accommodate but should they not have the correct change, please contact in-app help support who will be able to assist.
What is the delivery fee on Uber Eats?
The delivery fee on Uber Eats is a charge you pay to Uber on every delivery that helps to cover operational costs.
How do you select restaurants?
They’ve partnered with top restaurants in Nairobi to bring their menus to Uber Eats.
What if I have food allergies or want to change the order?
For most meals that you order through Uber Eats, you’ll be able to add special instructions to let restaurants know about any modifications you may need.
What if I have a problem with my order?
They’re here to help. Once you’ve placed an order, just contact our support team from within the app and we’ll take care of your issue.
Will my delivery partner bring the meal to my door or inside my office?
Your delivery partner will bring your order right to your door. If it’s easiest for you to walk outside—that’s fine too. You can always meet the delivery partner at the curb.
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