How to shop on Jumia.

  • Jumia, Kenya’s number 1 online retailer was established in May 2013 with the aim and vision to become the one-stop shop for retail in Kenya with implementation of best practices both online and offline.Jumia is the largest online retail store in KenyaAt inception we did an average delivery time of a week, today we do, on average, delivery in 1-5 days.
  • Initially starting with 3 employees, Jumia presently has a staff strength of 1000 young and entrepreneurial Kenyans including our 150 man strong customer service team available 7 days a week.Country-wide Delivery in Kenya.


  • Jumia set-up the 1st e-commerce academy in Kenya, the Jumia Academy, building young entrepreneurs pioneering various aspects of business in Kenya.

How to shop on Jumia:

  1. Find your product

Enter what you are looking for on the search bar

2. Place your order

There is a detailed process on how to place your order

3. Pay on delivery

After reviewing your order with our delivery associate, you will be able to pay either in cash or with your credit card. If you don’t like what you got, you always have the option to hand it back to our delivery associate without paying.

Please note that: sealed items can not be unsealed before you pay

Do you have any news or article you would like us to publish? Kindly reach us via [email protected]


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