How to be a Telkom T-Kash Agent



Made up of authorized people and businesses across the country.

They include:

  • Telkom retail shops
  • Supermarkets
  • Partner banks
  • Fuel service stations

Agent attributes and responsibilities.

  • Facilitate cash deposits for T-kash registered customers.
  • Process cash withdrawals for both T-kash registered and non-registered customers.
  • Educate customers on compliance and how to use the service.
  • Sell Telkom SIM cards, and register and sign up new subscribers on to T-kash.
  • Act as a point of resolving minor customer issues.

Start your entrepreneurial journey and reap the benefits of being a T-kash Agent. To be successful you MUST meet the following:

Business Requirements

  • Certificate of incorporation for limited companies, certificate of registration for Sole Proprietor, and a Partnership deed for Partners.
  • Bank statements for the last 6 months.
  • Business should have been in operation for at least 6 months.
  • Agent should have at least 3 shops that are ready to offer  T-kash services.
  • Minimum float of at least KShs.100, 000 for the *Agency Head Office.
  • Minimum purchase of 100 lines.

Agent Staff

The minimum qualification of Agent Assistants should be a KCSE certificate.
Technical requirements

  • Head office computer.
  • A printer for printing reports.
  • Internet connectivity of acceptable speeds to Telkom Kenya.
  • At least 1 staff to handle head office operations.
  • Official line and email.
  • Any other equipment necessary to conduct the business like; desks, chairs, stationery, pens and a pay point.

Premises and their maintenance

Agents must adhere to Telkom Kenya branding and merchandising standards. (Minimum requirements to be communicated to the Agents in advance).

Exceptional Requirements

Stand-alone Agents
Includes banks, hospitals, supermarkets, hotels, buildings and exchange bureaus.


  • Minimum float holding of KShs. 200,000 in the head office.
  • Minimum of 1 outlet.

Special category


  • Temporary Agents for special purposes – to be approved from time to time.
  • Unique operations (Hospitals).
  • Remote locations.

Mandatory Documentation

The original copies MUST be presented for verification at the time of handing in the application.

Requirements for Telkom Kenya partners

  • Completed T-kash Agent application forms.
  • Certificate of Incorporation or Certificate of Registration.
  • A Valid CR12 Form, or an equivalent document showing the list of directors (3 months valid).
  • Copies of IDs for the Administration Officers and Agent assistants as indicated in the application forms.

Requirements for Non-Telkom Kenya partners

  • Certificate of Incorporation or equivalent.
  • Form CR12 or an equivalent form, should be valid for the last 3 months.
  • Copies of IDs and passport photos of Directors or persons playing an equivalent role.
  • Copy of VAT and/or PIN Certificate where applicable.
  • Copy of Memorandum and Articles of Association.
  • A brief profile of the company.
  • A list of the outlets.
  • Copies of IDs of the Office Administrators and Agent assistants, as appearing in application forms.
  • Completed T-kash Agent application forms.
  • Business Permits for each of the outlets.
  • Proof of a minimum of six (6) months company bank statements.
  • Completed Board Resolution or Personal Declaration forms by the Directors or persons in equivalent roles.
  • Certificate of Good Conduct for the Directors.

Requirements for Stand-Alone Agents

As outlined in the requirements for Non-Telkom Kenya partners, bank statements are not necessary for financial institutions.


  • Certificate of Registration.
  • Form CR14/Annual Returns to the Commission of Co-operatives.
  • By-laws.
  • The SACCO’s PIN Certificate.
  • Brief profile of SACCO.
  • List of branches.
  • Copies of passport photos of Executive Committee Members.
  • Copies of IDs of the Office Administrators and Primary Assistants as indicated in the application forms.
  • Completed T-kash Agent Application forms.
  • Business permits of the Head Office and each of the outlets.
  • Completed Personal Declaration forms of Executive Committee Members.
  • Certificate of Good Conduct of Executive Committee Members.
  • Introduction letter from Registrar of Cooperatives, District/Provincial Registrar, with the names of the Executive Officer, valid for the last 3 months.
  • Duly filled T-kash contract.

Sub-Agency requirements

Mandatory Documentations

  • Valid Business Permit.
  • Copies of IDs of Owner/s and/or Administrator/s.
  • Passport photos of Director/s and Administrator/s.

Float Requirements
Minimum float of KShs. 50,000 and maintain a minimum balance of KShs. 20,000.

Permanent structure.

Staff should have a minimum of KCSE certification.




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