How to use Tupay App
Tupay (in Swahili is “Tulipe”), is a social payment app that enables you to pay for your utilities, travel and entertainment services faster. They offer a unique experience by enabling users to pay seamlessly, securely and conveniently for the following services directly from their Mpesa or Equitel mobile money.
- Send Money: To Mpesa, Pesalink, Equitel, Airtel Money\
- Buy Airtime: Safaricom, Airtel, Telkom and Equitel
- Electricity: Buy KPLC Tokens or Pay KPLC Postpaid
- Pay Merchant: Eazzy Paybill / Till, Mpesa Paybill / Till
- Government Payments: NHIF, Nairobi Parking, Nairobi County (Business Permit, Rent, Land Rates)
- Lifestyle Payments: Book Air ticket to over 3,200 destinations worldwide, Book for Hotels to over 2 million properties globally, Dine at over 300 restaurants in Nairobi
NB: Flagship Services – Experience our app by enjoying our flagship services i.e. Buy Airtime, Buy Kenya Power Tokens and Pay Kenya Power Postpaid which are instant and have ZERO Transaction cost
Tupay services are customized in order to ensure our customers are able to enjoy the best payment experience anywhere in the world such as:
Swift Payments: Seamless Payment, Guaranteed Service Delivery, Instant Notification.
Auto save of payment and beneficiary details.
Bill presentment: User is able to preview their due balance for postpaid bills
Payment verification: For mobile based payments a user is able to select beneficiary from their contact book, for other biller based accounts a verification is done prior to facilitating the payment
Frequently paid: easily access your frequently paid bills without going through the hustle of fetching for the service
Store: As a user you do not need to have an app for each service, we have thus availed a store where you can be able to easily remove or add merchant services as we continue to on-board more services.
Bulk Payments and shopping cart: Users are able to make payments to multiple mobile based beneficiaries or add multiple payments in the shopping cart thus making it easy to do bulk based payments
They have designed the app in detail in order to ensure that you have the comfort and guarantee of service fulfillment i.e.
In App payments: Customers are able to select preferred mobile payment method and authorize payment securely via their SIM Toolkit availed by the respective Payment Service Provider
Limits: All services have transaction limits which will be displayed to the user in-case a transaction amount exceeds the set limits
Charges: In order to ensure complete transparency, we have ensured that service charges, where applicable, are displayed to the customer for their verification before payment
Reports: On payment, a notification and transaction receipt will be sent in the app for your record keeping and future reference
Auto Reversal: Our policy is instant service or instant payment reversal. All failed transactions at merchant end are automatically reversed and user is notified of the same via SMS
Download app today (Click the link below)