How to register on Masoko

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Masoko is an e-commerce platform by @safaricomltd that brings together different vendors with quality goods and services to sell to the modern online consumer.

How do I register on Masoko?
  • To register as a user, please visit www.masoko.com ( Use Google Chrome and Mozilla Firefox browsers for the best experience )
  • Click on “Register” on the top right corner of Masoko website.
  • Provide your name and contact number, create a username with your email address and a password.  You will be requested to confirm password.
  • Then Create account.
  • You can also log into Masoko using other Social media platforms i.e. Twitter, Facebook and Google.

Once you log on to www.masoko.com, you can search for items by;

  • Searching for the products by keying the product on the ‘Search’ bar
  • Browsing the ‘Category menu’
  • Contacting Masoko Support Agents through the chat and request for the product(s) if you have a challenge in navigation
  • Once you find the items, click the “Add to Cart” button.After adding the item to the cart, a popup on the side will appear, giving you the options to either continue shopping or to check out. You can also click on ‘My Cart’ to check out.
  • If you have an account and have not logged on, you will be prompted to ‘Sign In’ to your account or if you do not have an account, you will be required to ‘Register’ and create a new account if this is your first order. You can also check out as a guest.
  • Enter a ‘Shipping Address, choose a shipping method, and enter your payment information.
  • Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you would like to use on your order.
  • Click ‘Place your order’.
  • Once payment has gone through you will then receive an email with the order details, and a text that the order has been confirmed.

Payment is done either on:

  • M-PESA, Visa, Master Card.
  • Bonga Points

We allow for cancellation of the order at any point before it is shipped. Once it is shipped, you can reject it (without opening the package) once delivered, to go back with the rider. Please note that the refund will be exclusive of shipping fees.

You can contact us on: