How to Open a Shop Online (Kilimall Kenya)
Kilimall is the first online mall in Kenya and No. 1 in Africa. It provides an online and more efficient low cost of sales channel to Africa markets.
It allows local and regional sellers to open up shops on a single platform. The One-stop services provided by Kilimall include trading, warehousing, logistics, payment, brands, and marketing for sellers.
How to Open a Shop on Kilimall Kenya
Before applying for Kilimall shop, be sure to read the basic Regulations pertaining to product information and shop management here
Seller Charges for Opening and operating shop
Deposit and Storage Charges
At present deposit and storage charges are free.
Commission and other charges
For overseas sellers
Commissions – Different categories ranging from 5%-15%, please refer to the seller’s background (Shop – Shop Information) or “Kilimall Category Commission List”
Tax: 5%, collected by the Kilimall;
Commission: 3.5%, collected by Kilim
For local sellers
Commission: Different categories ranging from 5%-15%, please refer to the Seller Center (Shop – Shop Information) or “Kilimall Category Commission List”
The overseas seller needs to pay the international logistics cost, and the local last step delivery in Africa is paid by the buyer.
If the seller asks Kiliexpress to pick up the goods, they need to pay Ksh 100 per item from Kiliexpress to a seller’s warehouse. But the local last step delivery from Seller’s warehouse to the customer is paid by the buyer.
The seller can decorate His/Her own with an optional background image, and the main modules are as below:
- Under Shop Settings you can either set up a shop LOGO, banners, advertising slides, home recommendation, etc.
- In the Shop Category section, you need to set categories and add your products.
- The Shop Navigation section allows you to set key categories or single hot deals.
- Brand Application can be set up as a shop LOGO.
How to upload products and set price?
Products can be uploaded by either using a single upload or batch upload methods. Please download Kilimall Seller Center Operation Guide Here for more information.
Single upload product
After the store application is approved, the seller can now upload products directly by entering the Seller Center > Product > Upload Product > Select the product category > Submit. Set the selling currency to local currency. The standard product picture size is 640*640, less than 1MB
Batch upload product
The platform now provides batch upload module, for the operation details, please download “Kilimall Batch Upload Form Template”.
How to set price?
For overseas sellers:
Price = Product Cost + freight + commission + tax + transfer charge + profit
Commission = Total selling price * Commission rate
Tax = Selling price * VAT
Transfer charges = (Selling price – Commission – tax) * Transfer rate
For local sellers
Price = Product Cost + freight + commission + profit + VAT
Buyers payment methods
Buyers need to register first, the can choose to either use Credit cards or Mpesa to make payments
Buyer can either pay through an online or offline payment method where for Online Payment they will use Mpesa and for offline cash on delivery. Mpesa charges apply.
Customer Care Service
Sell With Kilimall
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