How to retrieve your Safaricom PUK number

Retrieving your PUK Number
When you enter the wrong PIN for your mobile more than 3 times, your SIM card will be locked. This prevents anyone trying to guess your PIN. To unlock it, you’ll need a PIN Unlocking Key (PUK) code.

To get your PUK number:

  • Dial *100*8# from another phone
  • Enter your mobile phone number
  • Enter your national ID number
  • You’ll receive your PUK code shortly via a text message