How To Reverse M-PESA Transactions

How To Reverse M-PESA Transactions
How To Reverse M-PESA Transactions

How To Reverse M-PESA Transactions

Imagine sending money via M-PESA or carrying out a transaction then you realize you have sent it to the wrong person. For one reason or the other you will need to reverse that M-PESA transaction. Initially M-PESA users and customers relied on contacting customer care to conduct transaction reversals.

The stress is now gone as all Safaricom subscribers can now perform M-PESA reversals on their own using these the two methods.

1. MySafaricom App

To those mySafaricom App, there are  useful features on how to reverse transactions by just a click of a button.

Download the mySafaricom App here: https://play.google.com/store/apps/details?id=com.selfcare.safaricom

 

MPESA-menu-on-My-Safaricom-App
MPESA-menu-on-My-Safaricom-App

Here’s how to reverse an M-PESA transaction through the mySafaricom App:

  • Open mySafaricom
  • Tap on M-PESA menu > M-PESA statement > Mini Statement
  • Identify the transaction which you want to reverse
  • Tap on the green icon to initiate a reversal
  • Confirm reversal request in the pop-up menu
How To Reverse M-PESA Transactions
How To Reverse M-PESA Transactions

2. SMS

You can use the traditional method for self-initiated reversal requests is SMS.

Here’s how to reverse an M-PESA transaction through SMS:

  • Open the M-PESA message you received after performing the wrong transaction
  • Copy the transaction code
  • Create a new message
  • Paste the transaction code as a message
  • Send the message to 456
how to reverse an M-PESA transaction through SMS
how to reverse an M-PESA transaction through SMS

NOTE: Whichever method you use for M-PESA transaction reversal, the sooner you initiate the transaction the better . Safaricom only gives subscribers a small window through which reversal requests can be completed.

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