How to Reset Your Nairobi County Self Service Portal Password

Nairobi County Self-service Portal enables Nairobi residents to transact county business online especially payment of license fees, parking fees,land rates,house rent etc.

What you need

  • The phone number used to register on the portal
  • Your ID number
  • The balance on your e-wallet
  • Validation code from JamboPay

The Procedure

  • Call Jambopay customer care through – 0709920000
  • Wait for a validation code from JamboPay
  • Log on to the Nairobi county self-service portal
  • On the right bottom side of the page Click on Forgot password
  • This page opens
  • Enter the Validation code in the right hand side of this form
  • Enter the New PIN you want to set (four digit PIN)
  • Confirm the new PIN and Click Reset
  • You will get the message “Password changed successfully. Login”