How to get connected to Safaricom Home Internet (Fibre)

How to get connected to Safaricom Home Internet (Fibre)

What is Safaricom Home Fibre?

Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a WiFi router that will enable you to have wireless and LAN internet access.

ย What packages are available?

There are 4 Safaricom Home Fibre packages designed to meet your everyday work, education and entertainment needs.ย 

Package Speed Monthly Cost Validity Period
Bronze 5mbps 2500/- 30 Days
Silver 10mbps 3499/- 30 Days
Gold 20mbps 4999/- 30 Days
Platinum 40mbps 9999/- 30 Days

 

How do I get access to the service?

Simply dial *400# and select the โ€œGet Safaricom Home Fibreโ€ and follow the simple steps. You will then get a call back from Safaricom within 48 hours.

How long will the activation process take?

Your Safaricom Home Fibre will be set up within 48 hours after payment.

ย How do I pay for the service?

Simply dial *400# and select the โ€œManage my subscriptionsโ€ and follow the prompts. Alternatively, you can visit any Safaricom Shop to make payment.

What do I need to access the service?

You will be issued with a Wi-Fi username and password which you can then use to connect to Safaricom Home Fibre. You can use the same details to connect to your Wi-Fi compatible devices.

ย Are there installation charges for the service?

No. Safaricom Home Fibre installation is absolutely FREE!!

How can I check if my area is connected to Safaricom Home Fibre?

Please visit the Safaricom website viaย www.safaricom.co.ke/personal/internet/getting-connected/fibre-to-homeย to confirm if your location is Fibre ready.ย 
You can also dial *400# and select the โ€œAre you in my areaโ€ option.

How do I get assistance in case I have queries, issues or complaints?

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email toย safaricomhome@safaricom.co.ke